What services do I receive in exchange for my monthly management fee?
There are five primary management service categories:
Aircraft Management
- Hangar Space at Business Jet Services, Dallas Love Field (KDAL)
- Aircraft Management and Consulting
- Advise owner on all functions necessary for the operation, maintenance and administration of the aircraft
- Assist with obtaining, maintaining, and renewing insurance policies, as well as compliance with the policies
- Negotiate with vendors to gain the most favorable pricing for all the products and services purchased on behalf of the owner, using the volume buying power of the BJS fleet
- Oversee aircraft operating costs on behalf of owner
- Arrange and assist with any extra projects such as refurbishments or aircraft modifications
- Oversee maintenance to include providing parts and labor to owner when required
Flight Operations Management
- Maintain a complete and accurate record of the qualifications, ratings, certificates, and training of all flight crewmembers
- Schedule and arrange appropriate training for flight crewmembers, and oversee quality of training delivered
- Robust management infrastructure to drive accountability and standardization
- Access to Pilot Peer Group for continuing education
- Arrange for and assist flight crews in maintaining all flight manuals including airways charts, approach plates, software, and other documents and materials required to support aircraft operations
- Monitor and maintain Air Carrier Operations Specifications (Ops Specs) if the aircraft is on the BJS Air Carrier Certificate
- Periodically review industry wage rates for salary recommendations to owner
- Company Safety Policy
- Accident Prevention and Risk Management
- Emergency Incident Response Plan
- Flight and Maintenance Operations Monitoring
- Successful completion of Flight Physiology, Computer Training Systems, International Procedures Training, and Crew Resource Management
Flight Operations & Dispatch
- Provide flight scheduling on a 24-hour basis
- Coordinate all flight requests including ferry, training, maintenance, and owner flights
- Establish and follow procedures for dispatching of aircraft and scheduling of pilots
- Coordinate activities so that the aircraft is fully operational, and the aircraft and flight crews are positioned for departure and scheduled time
- Provide information on weather and other conditions that could reasonably be expected to impact the scheduled flight
- Arrange for security of the aircraft, landing permits, clearances, handling, storage, and catering
- Assist with trip planning and documentation
- Coordinate all ground transportation and hotel accommodations upon request
- Provide flight following and communication services in connection with flights
- Ensure that complete, accurate, and timely logs and records are maintained per industry standards and regulatory requirements
- Provide 24/7/365 coverage for any aircraft related needs, as well as centralized point of contact for all aircraft needs away from home base
- Schedule, dispatch, and track hours and trips on aircraft
- Schedule crews, coordinate crew uniforms, and crew duty times for trips
Maintenance Management
- Schedule all inspections, modifications and repairs to comply with all applicable regulations, manufacturer’s instructions and repairs or modifications to comply with any other laws or regulations
- Monitor all warranty programs, parts programs, engine programs, and any other like programs to ensure the owner receives the maximum benefit available
- Advise owner on equipment and modifications that may enhance the performance, utility, or aesthetics of the aircraft.
- Supervise and monitor all training and technical capabilities of aircraft mechanics
- Oversight of aircraft maintenance cost on behalf of owner
- Provide FAA interface on all aircraft issues
Administration & Accounting
- Manage and monitor all labor wages and benefit compliance issues; all state and federal agencies
- Process payroll for all employees as well as monitor and administer all benefit programs
- Assist employees with all payroll and benefit programs
- Coordinate ongoing drug & alcohol testing program
- Coordinate pre-employment screening and testing on replacement personnel
- Provide BJS credit cards for payment of aircraft expenses (fuel, crew expenses, communications, ground transportation, etc.)
- Detailed review of pass-through expenses for accuracy and approval including research and currency conversion of all international expenses
- Research and resolve all disputed charges
- Submit payment for all aircraft related bills including fuel, ramp fees, hangar rent/fees, airframe and engine support contracts, maintenance costs, client special requests, flight phone, etc
- Establish and review flight crew travel and incidental expenses associated with owner use of aircraft
- Provide a detailed monthly summary of costs incurred and revenue realized (if any) with regards to the operation of the aircraft
- Record and administer all revenue or credits earned for each flight under any lease, time-sharing or interchange agreement
- Record, monitor, and report to owner the status on flight activity with regard to aircraft acquisition tax strategies.
- Preparation of Aircraft Utilization Report for sales tax reporting
- Maintain original copies of all aircraft operating costs for a minimum of three years and make available to owner for audit purposes
- Assist owner in preparing any required federal excise tax returns with respect to any taxable information
- Provide accounting for aircraft maintenance charges for labor, parts, and outside services
- Payment submission for all crew related costs including trip expenses, benefits, salaries, training, etc.
- Collection, submission, and reporting of all excise taxes
- Liaison with flight crews to ensure all expenses are approved prior to payment
- Research any discrepancies or issues that pertain to maintenance billings on owner’s behalf